At The Archives Jewelry & Gift Store, we take pride in the quality of our products and the care we put into every order. As a fashion jewelry brand, all sales are final. We do not accept returns or exchanges.
However, we understand that mistakes can happen. We will offer a replacement or refund only under the following conditions:
- You received the wrong item(s)
- Your item(s) arrived damaged
If your order meets any of the above conditions, please contact us within 24 hours of delivery with the following:
- Your order number
- Clear photos of the item(s) received
- A brief description of the issue
- Please note:
- Items must be unworn and in original packaging to qualify for a replacement.
- We are not responsible for delays or damages caused by the courier once the order has left our facility. However, if our company courier causes a damage we will issue an exchange or refund.
By placing an order with us, you agree to this policy.